Privacy Policy

Forgive Labs, Inc., a Public Benefit Corporation
Effective Date: March 22, 2026

Introduction

Forgive Labs, Inc. (“Forgive Labs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application (“App”), or engage with our services designed to support emotional healing, personal growth, and freedom through forgiveness. By accessing or using our services, you agree to the terms of this Privacy Policy.

Important Disclaimer

Forgive Labs provides tools, content, and AI-assisted experiences intended for personal growth, emotional wellness, and forgiveness-based healing.

We do not provide medical, psychological, or licensed therapeutic services. Our services are not a substitute for professional mental health care, diagnosis, or treatment.

Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

Name, email address, and contact details
Account login credentials
Responses to prompts, journaling entries, or reflections
Feedback, messages, or support inquiries

B. Sensitive Personal Content

Because our services involve emotional processing, you may voluntarily provide:

Personal experiences
Emotional reflections
Information about relationships or past events

We treat this information with heightened care but you provide it at your own discretion.

C. Automatically Collected Information

Device type, browser, and operating system
IP address and approximate location
Usage data (pages viewed, features used, session duration)

D. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve user experience
Analyze usage patterns
Personalize content

You may disable cookies through your browser settings.

How We Use Your Information

We use your information to:

Provide, operate, and improve our services
Personalize your experience within the App
Deliver AI-guided reflections and insights
Communicate updates, support, and relevant content
Ensure security and prevent misuse
Comply with legal obligations

Use of Artificial Intelligence

Forgive Labs uses artificial intelligence (“AI”) to support your experience.

Your inputs may be processed by AI systems to generate responses, reflections, or guidance
We may use anonymized or aggregated data to improve our AI models
We do not use your personally identifiable emotional content for external sale

We take reasonable steps to protect your data, but AI systems may not be perfect or error-free.

How We Share Your Information

We do not sell your personal information. We may share information in the following limited situations:

Service Providers: With trusted vendors who help operate our platform (e.g., hosting, analytics)
Legal Requirements: When required by law or to protect rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes and enforce agreements

You may request deletion of your data at any time (see Section 10).

Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion
Object to or restrict certain processing
Request data portability

For California residents (CCPA/CPRA), you have the right to:

Know what data we collect
Request deletion
Opt out of data sharing (we do not sell data)

How to Exercise Your Rights

To make a request, please contact us at: info@forgivelabs.co. We will respond within a reasonable timeframe as required by applicable law.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

Third-Party Links

Our website or App may contain links to third-party services. We are not responsible for their privacy practices.

International Users

If you access our services from outside the United States, your information may be transferred and processed in the United States or other jurisdictions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by updating the “Effective Date” or through other appropriate means.

If you have any questions about this Privacy Policy, please contact:

Forgive Labs, Inc., a Public Benefit Corporation
37 Old Roswell St, Alpharetta, GA 30009
info@forgivelabs.co

Your trust matters to us.
We are committed not only to protecting your data, but to honoring the deeply personal nature of your healing journey.